Monday, February 24, 2014

No Good Deed Goes Unpunished

This Metro-North Conductor tried to do right by his regulars by apologizing for a train schedule miscommunication the prior day.  He left paper messages left on train seats for passengers to read.

I knew before I read the article that Metro-North Management would say they don't condone this kind of communication and scold him. I say good for him. There is so much misinformation shared with the riders that it is refreshing to receive a genuine apology for an honest mistake.

This man takes such pride in his work, and given the year Metro-North has had, they should cling to this feel-good story like a life raft on the open sea.  Too bad they blew it again.

Click for story
SHARE! Share to Facebook Share to Twitter Email This Pin This Share on Google Plus Share on Tumblr SHARE!