Monday, February 24, 2014

No Good Deed Goes Unpunished

This Metro-North Conductor tried to do right by his regulars by apologizing for a train schedule miscommunication the prior day.  He left paper messages left on train seats for passengers to read.

I knew before I read the article that Metro-North Management would say they don't condone this kind of communication and scold him. I say good for him. There is so much misinformation shared with the riders that it is refreshing to receive a genuine apology for an honest mistake.


This man takes such pride in his work, and given the year Metro-North has had, they should cling to this feel-good story like a life raft on the open sea.  Too bad they blew it again.


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