Sunday, September 13, 2015

Sunday, September 06, 2015

The MTA Is Very, Very, Very Sorry

The MTA published an explanation and apology for September 2nd's commuting mess. The letter is little more than a weak attempt at damage control, and it got me thinking that the people who run the Long Island Rail Road's public communications should take a walk down the yellow brick road, see the wizard, and inquire about some extra brain power.

I often defend the LIRR when stuff happens, because hey, stuff happens. But in this case, the problem was exacerbated by poor communication, and that's one thing over which they had control.

Knowing that service improvements are as likely as getting a decent bagel outside New York, I'll quell my frustration by picking this press release apart.

Wednesday, September 02, 2015

Communication Breakdown... It's Always The Same

When I wake up in the morning, I check my phone. First things I want to know: Is everyone is ok? Were there any emergencies overnight? Did TTIV get any new subscribers? I mind the important things.

Today, I had about 75 messages in my personal email account. When my inbox is this clogged, I know that the Long Island Rail Road is attempting to share their latest service troubles. The LIRR is terrible at communicating concise information, so they overcompensate with a barrage of endless messages that do not stop until the situation is resolved.